Refund policy
✦ Mosseba ✦
Refund & Exchange Policy
Last updated: October 10, 2026
At Mosseba, we want you to love what you wear. If something isn't right, we're here to help.
01RIGHT OF WITHDRAWAL (7 DAYS)
In accordance with Moroccan Law No. 31-08 on consumer protection, you have 7 days from the day you receive your order to return it, without needing to give a reason.
02CONDITIONS FOR RETURNS AND EXCHANGES
To be accepted, items must be:
- Unworn, unwashed, and in their original condition
- With all original tags attached
- Returned in their original packaging, if possible
Items that are worn, washed, damaged by the customer, or missing tags cannot be returned or exchanged.
03EXCHANGES
Wrong size? We'll happily exchange your item for another size, subject to availability. If the size you want is not available, you can choose another item or request a refund.
04HOW TO REQUEST A RETURN OR EXCHANGE
- Contact us within 7 days of delivery at contact@zinebkoutten.com or 070778025143.
- Include your order number, the item(s), and the reason (exchange or refund).
- We will send you the return instructions.
Please do not send items back without contacting us first.
05RETURN SHIPPING COSTS
- If the item is defective, damaged, or not what you ordered, Mosseba covers all return and exchange shipping costs.
- For other returns or exchanges (for example, a change of size or change of mind), return shipping costs are paid by the customer.
06REFUNDS
Once we receive and inspect your returned item, we will let you know if your refund is approved. Approved refunds are issued within 15 days of receiving the returned item, using the original payment method or by bank transfer for cash-on-delivery orders.
07DEFECTIVE OR WRONG ITEMS
If you receive a defective, damaged, or wrong item, contact us within 48 hours of delivery with photos. We will replace it or refund you in full at no cost to you.
08CONTACT US
Email: contact@zinebkoutten.com
Phone / WhatsApp: 070778025143
